Job Information
The Parts Manager is responsible for the execution of the development strategies and the growth of the current Parts business division and overview of the sales activities. He/She is focused on understanding the needs of the market and providing the necessary support to the dealers and individual clients. He/She works in a growing digital-centric environment managing the end-to-end sales and reporting processes.
Role & Responsibility
1. Responsible for the regional sales processes, revenue growth, and improved end-customer experience and satisfaction (through parts availability, leadtime, marketing, pricing and packaging)
2. Responsible for the regional sales processes, revenue growth, and improved end-customer experience and satisfaction (through parts availability, leadtime, marketing, pricing and packaging)
3. Explore additional growth opportunities to drive new revenue to the organization
4. Actively manage the implementation of pricing strategies in the parts business division and provide market feedback on pricing strategy
5. Collaborate cross-functionally with another departments (Aftermarket Operations, Aftermarket product Support and Aftermarket Business Development) to provide all-in-one tailored solutions to customers
6. Manage and control dealer’s parts inventory based on market demands trends and predictions and provide market forecast to Aftermarket Operations
7. Responsible of the implementation of best practices and the continuous improvement of sales models and processes
8. Perform regular business reviews and manage resource planning accordingly
9. Support dealers in the identification and generation of new prospects by developing strategies and action plans to convert them into key accounts
10. Identify dealers’ gaps and needs and provide tailored training programs to supplement them
11. Work with key performance metrics and dashboards on the dealership level, ensuring that performance drivers are spotlighted
12. Manage, meet, or exceed quarterly and annual revenue and profit targets, Protection Plus, Machine IQ sales and Service Opportunities (End-Customer loyalty and End-Customer Retention)
13. Use provided revenue and profit reports and provide action plans based on the results
14. Analyze new market trends, business opportunities, and market segments in the global and local landscape
15. Manage the achievement of goals aligned with costumer needs/supported by sales and marketing planning
16. Manage, implement and leverage CRM tools/Sales Lead-Management and its processes providing insights and a better management of dealers towards customer relationships
Job Requirement
Hard Skills:
17. University degree in a technical discipline, Business management, Marketing or related field
18. Experience in sales management and business development
19. Knowledge of market insights and industry trends
20. Knowledge of budgeting process and financial planning
21. Knowledge of systems/tools for revenue profit reporting and forecasting
22. Ability to identify insights and analyze data to ensure the continued growth and success of the business and delivering results
23. Inventory management
24. Knowledge of Microsoft Office 360 (in particular Excel and PowerPoint)
25. Use of digital communication channels (e.g., teleconferencing, web, voice) and tools (e.g., Ms Teams, WebEx, Zoom)
26. Ability to understand and interpret business metrics, indicators, and KPIs
Soft skills:
27. Analytical skills
28. Time management
29. Communication skills
30. Customer-orientation
31. Business acumen
32. Collaboration skills
33. Negociation skills
34. Leadership skills
35. Strategic thinking
36. Problem-solving skills
37. Experience: 7> 10 years
38. Travel Standard: 10 - 24 %