National Systems Support Specialist
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Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services, and solutions that people around the world trust. Wherever Dräger products are used, it’s about life.
About The Role
This role is one of the key functions within the Service, Academy & Technical Support Organisation delivering support to both internal and external customers, including:
* Specialised national support on the complete portfolio of Dräger systems & IT applications (both Medical & Safety) to internal & external customers both onsite and remotely.
* Technical specialist for the organisation on configured systems & product lines providing technical advice, escalation support.
* Provide sales support on new and existing products for systems-based installations.
* Assist & liaise with Regional Service Managers, Project Managers & Sales Account Managers for both safety and medical sectors.
* Assist & provide support on‑site & remotely to Monitoring & IT Senior Engineers for installation activities & daily operational issues.
* Support technical updates, upgrades & corrective actions as required, either in the field or remotely.
* Transfer skills and knowledge to internal and external customers.
* Perform routine server and database maintenance to ensure application performance & maximum uptime of installed base, as required.
* Responsible for problem solving within competency or escalation, as appropriate.
* Participate in an out‑of‑hours support rota, as required.
* Identify specialist tools & software applications as needed by service engineers or customers.
* Feedback the quality situation and issues on specific devices to the quality department.
* To promote Dräger training, products and technical services.
* Provide technical support for ServiceConnect & DrägerConnect related issues.
Shared Responsibilities
* To comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out duties.
* To ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring and complying with occupational health & safety provisions.
* To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships
Manager – System Services & Training Manager. Size of team/environment – Working within a small team (less than 10). The role is field based with a large proportion of the work being carried out from home.
Your Qualifications
Role Requirements
* Degree level or higher education certificate in a related subject.
* Qualification/experience in a specialty of IT such as networking, server configuration, wireless systems, database management and interfacing third‑party devices.
* Knowledge of Dräger and other marketplace products.
* Significant related experience in the appropriate industry sector.
* High level technical & practical knowledge.
* Experience in a speciality of IT such as networking, server configuration, database management and/or interfacing third‑party devices.
Skills, Special Competencies
* Customer focus with a positive attitude towards solving customer problems.
* Ability to communicate professionally with customers and present a positive image of the company.
* Excellent inter‑personal skills with the ability to cascade knowledge.
* Hold a valid ECS card or similar, if duties require.
* Full driving licence.
* Undergo an enhanced DBS check.
* Fluent in English.
* Expertise in use of software applications, such as MS Office.
* Excellent organisational skills with the ability to organise and prioritise own workload.
* Ability to work as part of a team.
* Must be reliable and trustworthy.
* To represent the culture of Dräger at all times.
The Dräger Workplace
Dräger’s Benefits
* 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
* Flexi scheme
* Hybrid working available
* Company car or monthly car payment allowance
* Private medical
* Discounted critical illness cover, dental cover and partner life assurance
* Healthcare cash plan
* Subsidised canteen
* Discounted shopping & leisure vouchers
* Cycle to Work
* Gym membership discounts – up to 25%
* Charity Giving scheme
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!
Interested?
Please apply directly through our career portal.
We look forward to receiving your application.
Apply now: https://erecruitment.draeger.com/index.php?ac=application&jobad_id=18493
If you have any questions, please contact:
Sally Jordan, E‑Mail: sally.jordan@draeger.com
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