Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking life-saving appointments. This is a rewarding opportunity to make a real difference in people’s lives while working in a fast-paced, supportive environment. What you’ll do: • Handle inbound and outbound calls to schedule and manage patient appointments • Complete telephone triage consultations to assess eligibility • Maintain accurate patient records and data for reporting • Escalate issues and ensure follow-up appointments meet NHS guidelines • Deliver excellent service while supporting patients from all backgrounds What we’re looking for: • Experience in a customer or patient-facing role • Strong communication and organisational skills • Understanding of patient confidentiality and data protection (GDPR) • Comfortable working with internal systems and quality assurance processes • Confident handling queries with empathy and professionalism Whats in it for you We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer: • 25 days annual leave (plus bank holidays) • Generous company contribution pension scheme • Fantastic learning and development opportunities • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme • Monthly award programme and online peer-to-peer recognition • Refer a friend bonus • Discounts on InHealth’s healthcare services • Smart tech, Cycle to Work and thousands of discounts and cashback options • Paid-for professional memberships and more!