Customer Service Executive Uxbridge 26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two additional people to join their customer service team. These roles offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday! Duties
* Full order management onto MS Dynamics
* Checking ETA on product arrivals to inform the customer.
* Lots of liaison with couriers and shipment companies to despatch orders.
* Managing all product delays and investigation reasons for the delays
* Experience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.
* Good written skills are important as you will be at times composing your own e mails.
* Managing RMA’s Experience required.
* Previous customer service resolution experience
* Good written and verbal skills
* A quick learner
* Great attention to detail/ high levels of accuracy
* Bags of common sense
* Abe a great listener and problem solver
* A technical mind set
What you need to do now If you're interested in this role please appl...