; Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices! We are a top ten accountancy firm in the UK and are the number one largest SME practice. Day to day duties Act as a first response to calls on our landline Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required Recognise trends of tickets and notifying the relevant teams when necessary Escalate major incidents quickly & effectively to 2nd line Technicians Effectively and tactfully handle urgent/sensitive tickets Provide administration of the email filtering solution What are we looking for? Good knowledge of the Microsoft Office suite Understanding of networking protocols, specifically TCP/IP An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10 Good knowledge Microsoft Exchange and Microsoft 365 Understanding of file system permissions Good knowledge of Active Directory Troubleshooting of printers, scanners and multifunction devices An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune What's in it for you? Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK Interested in hearing more about Life at Azets