* ;
Who are Azets
Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices
We are a top ten accountancy firm in the UK and are the number one largest SME practice.
Day to day duties
* Act as a first response to calls on our landline
* Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
* Gather detailed information on the user's ticket to assist colleagues if escalation is required or for future reference
* Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
* Recognise trends of tickets and notifying the relevant teams when necessary
* Escalate major incidents quickly & effectively to 2nd line Technicians
* Effectively and tactfully handle urgent/sensitive tickets
* Provide administration of the email filtering solution
What are we looking for?
* Good knowledge of the Microsoft Office suite
* Understanding of networking protocols, specifically TCP/IP
* An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
* Good knowledge Microsoft Exchange and Microsoft 365
* Understanding of file system permissions
* Good knowledge of Active Directory
* Troubleshooting of printers, scanners and multifunction devices
* An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
What's in it for you?
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK
Interested in hearing more about Life at Azets