Retail Security Officer (Part Time, 3 days a week)
Northampton
30 hours per week: 3 days across Mon‑Sat 12:00‑22:00
£12.71 per hour
Paid breaks
Minimum one year of security experience required. Retail experience preferred.
Job Overview
You are required to provide safety and security to our customer's property, people and/or assets in line with the published assignment instructions, delivering results that meet and/or exceed the key performance indicators. Provide exceptional customer service to both staff and visitors alike, and undertake additional training to ensure continuous self‑development, all while upholding both Mitie and our client's reputation.
Main Duties
* Use ASCONE to maintain the security of the site.
* Conduct regular patrols of the site.
* Deliver customer service to staff and visitors.
* Support staff with any reasonable request.
* Ensure relevant reports are completed accurately.
Training
Required to fully and satisfactorily complete all required competency training, and undertake additional training as directed by the Operations Manager. Renew licence 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Remain alert to threats or changes in the work environment to take appropriate action to reduce the chance of disruption, loss or damage, using common sense and initiative to ensure the situation does not become threatening.
* Be both proactive and reactive when delivering customer service to diffuse situations and avoid escalation.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete accurate and detailed incident entries in the system provided on site.
* Call emergency services and Control Room to report serious incidents.
Qualifications
* Valid Door Supervisor SIA Licence.
* Excellent customer service skills.
* Self‑starter, can act without direction.
* Report writing skills essential.
* Excellent communication skills.
* Ability to work well under pressure.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
#J-18808-Ljbffr