Customer Liaison Officer
Bromsgrove
Salary: £36,575.24 per annum
Contract: Full Time, Permanent
Closing Date: Wednesday 18th June 2025 at 9:00 AM
Interview Date: Wednesday 25th June 2025 (In Person)
Are you passionate about delivering exceptional customer service and making a real difference in your community? We’re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do.
About the Role
As a key member of our team, you’ll be the vital link between our customers, contractors, and internal teams—ensuring smooth communication and a positive experience throughout our investment and repair programmes.
You’ll:
* Act as the main point of contact for customers during planned and capital works.
* Resolve issues quickly and effectively, ensuring high levels of customer satisfaction.
* Manage appointments and support consultation meetings with customers and leaseholders.
* Arrange temporary accommodation and support customers throughout the decanting process.
About You
We’re looking for someone who:
* Has experience in a customer-facing role, ideally within housing or a similar sector.
* Is a confident communicator with strong negotiation and influencing skills.
* Can work independently under pressure and manage multiple priorities.
* Is IT-savvy, with experience using Microsoft Office and other systems.
* Holds a valid driving licence and has access to an appropriately insured vehicle.
A basic DBS check will be required for this role.
What We Offer
We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:
* 32 days annual leave plus bank holidays
* Holiday purchase & buy-back schemes
* Team outings with an annual team budget
* Electric vehicle leasing through Octopus Energy
* Pension scheme with SHPS
* Life insurance for pension members
* Employee Assistance Programme
* Mental Health First Aiders
* Healthcare cashback plan via Healthshield
* Retail discounts
* Long Service Awards (at 1 year, 5 years, and in 5-year increments)
* Reimbursement for professional subscription fees
* Corporate Sponsorship opportunities
* Reimbursement for HRT pre-paid certificates
* Reimbursement for annual flu jab
* Free parking and refreshments
* Monthly staff compliments raffle
* Wellbeing calendar of events throughout the year
Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution. Apply now and help us build better communities—one customer at a time.
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
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