Company description: Corpay^ is currently looking to hire a Client Operations Executive within the PayByPhone Implementation and Onboarding division. This position falls under our PayByPhone line of business based in France or Hatfield (UK). This is a permanent full-time role working on a hybrid basis 3 days in the office and 2 days from home. Job description: An essential requirement for this role is to be FLUENT (C2 LEVEL) in ENGLISH and FRENCH. Key Accountabilities: Implementations Support with the Onboarding, Implementation and Expansion of the PayByPhone service and products to clients: Attend kick-off meetings. Create and maintain to completion a Project Plan which should be available at any time. Co-ordinate all relevant information required to set up PBP configurations Co-ordinate the production and installation of relevant signage. Ensure the Platform, Vendor, Locations, and Rates are fully tested and signed off by the client prior to launch. Co-ordinate the production and installation of relevant signage. Ensure appropriate marketing material supports launches. Ensure accurate client data is captured in the client database during implementation and ensure dashboards are clean and accurate for future use and analysis Client Support: Manage, triage, and review the central Client Support mailbox throughout the day Ensure client queries are answered in a timely manner and within the stipulated SLAs Create client user accounts and password resets Requests regarding penalty notices Coordinate outage communication when needed Send monthly reports & KPI reports to clients Manage single or small number tariff changes Maintain client rates tables Assist in the testing of rates, tariffs, and locations for new and expanding clients Coordinate the creation and installation of parking zone signage Ensure all documentation for tracking current client tasks is maintained and kept up to date Assist in testing and identification of potential platform bugs and report to internal teams Maintaining accurate data in the Client Database and ensuring dashboards are clean and accurate for future use and analysis Maintain up-to-date knowledge of PBP products and processes Manage PO & Invoicing for client-related charges Required profile: What were looking for: Essential Fluent in English and French (C2 Level) At least 2 years experience of working in a client-facing environment Interest in technical topics The ability to create well-written documents Excellent IT skills including Word, Excel & PowerPoint The ability to gather, analyze, and present material clearly and concisely High level of ownership over assigned queries and daily workload. Desirable Educated to a degree level or similar professional training Experience in parking or technology Soft Skills Working under pressure and multi-tasking Good organizational and communication skills Attention to detail What we offer: UK Opportunity to work with great people! Great salary package Free private medical via Vitality Free rewards and discounts via Gratitudes 4 x your annual salary for life insurance 5% company pension contributions LinkedIn Learning License Plus, flexibility in your working life.