Helpdesk Advisor Job ID 254165 Posted 09-Jan-2026 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Leeds - England - United Kingdom of Great Britain and Northern Ireland Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFMsystemas keyuseron site including PPM records,reactivesand reporting. Answer calls/email for the business ina timelyfashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication ismaintainedthroughout reactive job life betweenFacilitiesTeam and end user(s). Where possible applyRFTand close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service ismaintained. Where required, review Subcontractor performance and feedback throughappropriate systems(e.g.Ariba) withassistancefrom Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintainCBRE culture. Collate and process timesheets and expenses weekly inabsenceof Contract Support. Communicate effectively and build/maintainrelationships at all levels with internal and external customers. Attend andparticipatein any relevant training courses. Contract: Alongside Contract Support assist withthe monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating toCAFMsystem. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedbackon theQHSEManagement Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes andoperatethem to the required standard.Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 1. Arranging agency cover &submittinghours on portal. Updating the CBRE Performance Portal as and whenrequired. Person Specification: Organised- Works in a structured way. Thinks ahead toprioritiseworkload Logical - Works ina clear and consistent manner Attention to detail - Thorough in carrying out a task,with a high degree of accuracy Assertiveness - Confident, effective in puttingacross point of view to others Persistence -Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)