Retail Security Officer – M&S
Location: Kendal
Salary: £13.58 per hour
Hours: Guaranteed 40+ hours per week
Experience Required: 5 years trackable working history in UK
Creating Safe, Welcoming And Exceptional Store Experiences
At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.
As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.
We are looking for confident, professional and people‑focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.
Responsibilities
This is a customer‑facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.
* Creating a visible, welcoming and reassuring presence within store
* Supporting customers and colleagues professionally and confidently
* Responding appropriately to incidents, theft and security concerns
* Helping de‑escalate challenging situations calmly and respectfully
* Working collaboratively with store teams as part of the wider M&S environment
* Delivering high standards of professionalism, communication and customer service at all times
Qualifications
We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer‑facing environments.
Desired attributes include:
* Strong communication and people skills
* Professionalism and emotional intelligence
* Confidence and sound judgement
* A calm and positive approach under pressure
* A genuine desire to help customers and colleagues
* Pride in delivering high standards every day
Benefits and Training
What you’ll receive:
* Competitive pay, with guaranteed 40+ hours per week
* 20% colleague discount, plus complimentary beverages and snacks during your shift
* Full training and ongoing development, including company‑funded SIA licence renewal
* Access to industry‑leading customer service and retail security programmes
* Career progression opportunities across Mitie and the wider retail security operation
* Employee recognition and reward schemes that celebrate great performance
* Wide range of benefits, discounts and wellbeing support, including Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
* Opportunity to work as part of one of the UK's most recognisable retail brands
Additional benefits include a flexible benefits scheme, virtual GP, Salary Finance scheme, choice of dental insurance, dining cards, coffee clubs, technology products, high‑street discounts through MiDeals, cycle‑to‑work scheme, life cover (greater of salary or £10,000), save‑as‑you‑earn, and Mitie Matching Share Plan. Mitie Stars recognition offers cash prizes up to £10,000.
Equality and Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, please let us know by emailing at [email address].
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