Clarendon Fine Art are looking for a proactive and commercially aware Retail Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment.
You’ll be a key point of contact for our gallery teams, ensuring seamless day-to-day support, improving operational processes, and helping drive sales performance through effective communication, data analysis, and project support.
Key Responsibilities
1. Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience.
2. Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand.
3. Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news.
4. Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution.
5. Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments.
6. Policy & Procedure: Support the rollout and consistent application of operational policies and procedures across the retail estate. Ensure teams understand and follow guidelines and help maintain compliance and operational excellence.
7. Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability.
8. Authorisations: Manage requests for retail-related services and spending, ensuring alignment with business standards and budget controls. Liaise with suppliers and internal departments to ensure timely authorisation and delivery.
9. Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions.
10. Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement.
11. Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction.
Your Experience & Background:
12. Experience in a retail operations or head office support role.
13. Background in luxury retail, art, or similar customer-focused industries.
14. Proven experience improving retail processes and supporting commercial objectives.
Key Skills & Attributes:
15. Excellent written communication - able to create motivating and instructional content.
16. Highly organised and able to manage multiple tasks and deadlines with confidence.
17. Comfortable with data - able to analyse performance metrics and draw insights.
18. Commercially minded - understands how to support sales through operational excellence.
19. Strong interpersonal skills - able to liaise effectively with all levels, including Directors.
20. Self-motivated with a high level of initiative and ownership.
21. Calm under pressure, with a solutions-focused mindset.
22. Proficient in Microsoft Office, especially Excel and Word.
23. A confident, positive ambassador for the brand.
Why choose us?
In addition to a competitive salary, this role also offers flexible hours and hybrid work from home benefits.
24. 33 days annual leave (including Bank Holidays).
25. We offer a fantastic employee discount scheme on our portfolio of art work.
26. Contributory employee pension scheme.
27. Develop and advance your career with promotion and progression opportunities.
28. Join the wider company at social events throughout the year.
29. We offer you benefits and discounts including food, drink, retailers and fun days out!
30. Milestone rewards to celebrate your big life events both inside and outside of work
31. Seasonal ‘Thank you’ gifts from the company throughout the year
32. Free HQ and Operations parking