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Located in the heart of Mayfair, our venue is a world-class dining destination catering to an elite clientele, including high-net-worth individuals, celebrities, and international dignitaries. We are committed to delivering an extraordinary culinary and service experience that reflects the highest standards of luxury and discretion.
Role Overview:
We are seeking an exceptional VIP/VVIP Restaurant Manager to lead our front-of-house operations with precision, elegance, and vision. The successful candidate will be responsible for delivering a guest experience that aligns with the exacting standards of Michelin Guide and Forbes Travel Guide, ensuring every detail reflects excellence, sophistication, and exclusivity.
Key Responsibilities:
* Lead and inspire the front-of-house team to deliver flawless, intuitive service tailored to VIP and VVIP guests.
* Champion a service culture that reflects Michelin and Forbes Five-Star standards, ensuring consistency, elegance, and discretion.
* Collaborate with the Executive Chef and senior leadership to curate bespoke dining experiences and exclusive events.
* Build and maintain strong relationships with high-profile guests, ensuring their preferences are anticipated and exceeded.
* Oversee daily operations, staffing, training, and performance management with a focus on excellence and continuous improvement.
* Ensure full compliance with health, safety, and licensing regulations.
* Drive innovation and refinement in service delivery, ambiance, and guest engagement.
* Minimum 5 years’ experience in a senior management role within Mayfair or London’s most prestigious dining establishments.
* Proven experience managing VIP/VVIP clientele with discretion and professionalism.
* Deep understanding of luxury hospitality standards, including Michelin and Forbes criteria.
* Strong leadership, communication, and interpersonal skills.
* Impeccable grooming, presentation, and emotional intelligence.
* Ability to remain composed and solution-focused under pressure.
* Fluent in English; additional languages are advantageous.
* Experience in Michelin-starred or Forbes-rated venues.
* Familiarity with private members’ clubs or ultra-luxury hospitality environments.
* Knowledge of international etiquette and cultural nuances.
What We Offer:
* A prestigious working environment in one of London’s most exclusive districts.
* Opportunities for professional growth and development within a luxury hospitality group.
* Competitive salary and performance-based incentives.
* Staff meals, uniform, and wellness benefits.
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