Senior Support Engineer (3rd Line Support)
Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.
Responsibilities:
* Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
* Manage and prioritize complex incidents via various channels to meet SLAs.
* Execute controlled live changes following protocols.
* Mentor junior engineers and suggest system/process improvements.
* Collaborate with vendors and internal teams to resolve issues.
* Occasional UK travel for site support.
Requirements:
* Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
* Good understanding of IT security and vulnerability management.
* Proactive troubleshooting and customer service focus.
* Independent work ethic and strong relationship-building skills.
* Full UK driving licence.
Bonus:
* Microsoft/Azure certifications.
* Firewall and ITIL experience.
* Solid networking and infrastructure knowledge.