Overview
Our customer assistants are the essential link between our business and our customers. From day one, you\'ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You don\'t need prior working experience to be successful, but you must have enthusiasm and passion to create an exciting atmosphere for the millions of customers that visit us each year. You\'ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and be equipped with the knowledge to answer queries about all our latest content and blockbusters. Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don\'t take ourselves too seriously – we\'re all about working together and embracing different perspectives because that\'s how we genuinely improve what we do.
Responsibilities
* Support the customer journey from start to finish — greet customers, offer prompt service and assist with queries, maintain a clean, comfortable and safe environment, and check that each visit meets customer expectations.
* Use pace and efficiency at till points to maintain high levels of customer service and help manage queue times.
* Communicate up-to-date information about current content features, showtimes, next availability, and offer alternatives if bookings are sold out.
* Utilise regular training and development tools to confidently complete daily tasks and responsibilities.
* Inform customers about pricing, value of content, and booking options.
* Help customers understand the full range of products and services by sharing key information (e.g., VIP and recliner seating, accessibility options, and over 18 screenings).
* Explain food & beverage options and any promotions or combos to support purchases and overall experience.
* Keep all cinema areas clean, comfortable and tidy (retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room, etc.).
* Help maintain a safe environment for customers and staff by identifying and reporting any suspicious behaviour or disruptions.
* Demonstrate initiative, positive attitude and willingness to learn new skills; work at pace in a busy environment; be a team player and treat colleagues and customers with respect.
* Treat your appearance with pride and maintain a clean, tidy uniform; communicate clearly with good verbal and written skills; be confident using cinema technology (till points, ticket scanner, etc.).
* Share a passion for film and the cinema industry; align with our core values and demonstrate them daily.
Qualifications
* Prior working experience is not essential, but some experience working with people is preferred.
* A positive can-do attitude with a willingness to go the extra mile.
* Ability to work at pace in a busy and sometimes pressured environment; ability to demonstrate initiative and eagerness to learn new skills; good communication.
* Excellent team player with respect for colleagues and customers.
* Availability to work across a range of shifts as needed; comfortable with technology in a cinema setting.
Benefits
* Unlimited cinema access for you and a monthly allowance for your family and friends
* Annual holiday allowance
* Wellbeing support including online GP access
* Employee discounts across food & beverage at our cinemas
* Exclusive discounts and rewards with many big brands through our rewards programme
Equal Opportunities
Vue is committed to ensuring that policies, processes and frameworks related to all aspects of the employee life cycle promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part-time or fixed-term status.
Salary: 20 & Under Hourly Rate - £10 / 21 & Over Hourly Rate - £12.21
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