Overview
Job title: Maintenance Operations Stores Contact
Location: BT Group, Barlborough, England, United Kingdom
Closing Date: 22nd July 2025
Recruiter: Jayson Coley-Wynters
Career Grade: Team Member
Why this job matters
The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to BT’s customer base through parts and warehouse management in the Barlborough Stores. Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver a world class customer experience. To liaise closely with peers in Enterprise Field Service to support and implement improvement strategies. Responsibility for Barlborough Stores warehouse and parts functions enabling BT to meet contractual customer SLA’s.
What You\'ll Be Doing
* Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements.
* Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained.
* Monitor and recommend training requirements, manufacturer and BT accreditations.
* Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.
* Pro-active in maintaining good levels of morale through effective communication.
* Pro-active in resolving local issues within the team, escalating to the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate.
* Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations Manager where appropriate.
* Assist the Maintenance Operations Manager with Maintenance Ops CI.
Skills Required
* Ability to support their Team Leader and Line Manager through transformational changes.
* Ability to process complex ideas and think logically; perceives and understands others.
* Commercially aware.
* Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
* Acts with integrity and takes responsibility for own actions and responses.
* Customer facing; strong interpersonal skills, assertive, financial awareness.
* Competent on BT systems reporting tools and using data to drive efficiencies.
* Personal attributes; initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.
* Ability to perform on Microsoft Office Apps.
* Perform any task deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager.
Experience Required
* Strong problem-solving skills with a logical mind - MANDATORY
* Excellent oral and written communication and presentation skills - MANDATORY
* Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision - MANDATORY
* Excellent attention to detail - MANDATORY
* Positive, ambitious, proactive and enthusiastic to change - MANDATORY
* Ability to multi-task in a fast-paced environment – MANDATORY
* Fork Lift Truck Experience - Preferable
About BT
BT is a global leader for secure connectivity and collaboration platforms for businesses of all sizes and sectors. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides opportunities to be your best.
Flexible working and equal opportunity
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please inform us. Don’t meet every single requirement? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply unless they meet every single qualification. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so please apply anyway — you may be the right candidate for this or other roles in our wider team.
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