Job Title: Receptionist
Location: Dalhousie Castle Hotel & Aqueous Spa, Bonnyrigg, Midlothian
Salary: Competitive, based on experience
Job Type: Full-Time / Part-Time (as applicable)
About Us:
Dalhousie Castle Hotel is Scotland's oldest inhabited castle, steeped in over 800 years of history and charm. Nestled in a tranquil location just a short drive from Edinburgh, our castle offers an exceptional guest experience through its luxury accommodation, award-winning dining, and relaxing spa.
We are currently undergoing an exciting £5 million refurbishment, transforming our property into a prestigious 5-star venue. This is a rare opportunity to join our dedicated team at a pivotal time in the castle's journey, as we blend historic grandeur with modern luxury.
Role Overview:
As a Receptionist, you will be the first point of contact for guests, delivering a warm, professional, and seamless welcome. You will ensure every guest's experience begins and ends on a high note, assisting with check-in, check-out, and all guest queries throughout their stay. This role is ideal for someone passionate about hospitality, customer service, and being part of an ambitious and evolving team.
Key Responsibilities:
* Greet and welcome all guests in a warm and professional manner
* Handle check-in and check-out processes efficiently and accurately
* Manage reservations and ensure all guest details are correct in the system
* Respond to guest enquiries both in person and via phone/email
* Provide information about the hotel, its facilities, and local attractions
* Work closely with housekeeping, dining, and spa teams to ensure guest expectations are exceeded
* Handle cash, credit card transactions, and billing procedures
* Maintain a tidy and presentable reception area
* Uphold the hotel's high standards of service and presentation, especially during our ongoing transformation into a 5-star destination
What We're Looking For:
* Previous experience in a receptionist or front-of-house role, preferably in a hotel or luxury environment
* Excellent communication and interpersonal skills
* Proficient in using hotel booking systems and Microsoft Office (training provided)
* Friendly, approachable, and professional demeanour
* Ability to remain calm under pressure and solve problems proactively
* Flexibility to work various shifts, including weekends and evenings
What We Offer:
* Competitive salary and benefits package
* Opportunity to be part of a prestigious heritage hotel during a landmark refurbishment project
* Training and career development opportunities
* Staff discounts across hotel services including dining and spa
* Supportive and friendly team environment
Join Us:
If you're enthusiastic about providing exceptional service and want to be part of the exciting next chapter of Dalhousie Castle's legacy, we'd love to hear from you.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Store discount
Application question(s):
* Can you demonstrate reception or front desk experience in a luxury or exclusive venue such as a five-star hotel or resort?
Experience:
* Hotel Reception: 1 year (preferred)
Work Location: In person
Reference ID: DALHREC0805SG