Major Recruitment are looking for a Learning & Development Manager to join an award winning hotel in Surrey. Our client is looking for a Learning & Development Manager to coordinate, design & deliver training activities to support retention & development.
Responsibilities for Learning & Development Manager:
Ensure every employee receives a formal induction
Operate and deliver an in-house training programme to include induction, health & safety compliance, duty management, software induction, customer service, personal presentation, revenue optimization and management development courses.
Design and operate a scheme to embed cross department knowledge in front of house colleagues.
Source, book and coordinate attendance of externally provided training
Assist in the management of apprenticeships and distribution of levy funds
Maintain records and provide reports relating to training, (re)qualifications, certificates and performance using the HR System "Access People"
Ensure statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such
Support managers and the HR team where learning interventions are required in cases of underperformance.
Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up
Devise and implement a training plan for star performers at all level for their future development.
Have the expertise in building performance service cultures such as Red Star or LHW or Forbes standards.
High levels of engagement with acumen for on-the-job training and building a service culture.
Experienced in conducting grooming audits, safety audits, training audits on service standards and similar evaluations.
Experienced with the use of any LMS (Learning Management Systems) such as Flows, Lobster INK, Highfield, Tipsy, Oracle etc.
Requirements:
Experience working in a 4 or 5 star hotel with similar job role.
Benefits:
Salary of up to £45,000 per annum plus 10% bonus based on matrix.
Complimentary club membership for you (gym, yoga, classes, swim, golf, tennis) on joining and for your partner after 1 year of service.
Discounted hotel stays at £50 per night & a friends and family rate of £80 p/n
50% discount for meals on duty
30% discount on food & beverage off duty
20% discount on spa treatments
28 days' holiday increasing with service (includes public & bank holidays)
Birthday Breakfasts
Anniversary stays at the hotel
Contributory pension scheme
Free parking INDKS
'Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities