We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: Communication Lead
Pay Rate: £447 per day through FCSA Umbrella
Location: Telford (Hybrid) Hybrid but additional travel maybe required to other sites
Must have active SC clearance
Role Purpose
* Provide visible, expert leadership to realise the communications strategy and uplift communications capability across the organisation. You will set standards for high-quality, user-centred communications, build skills and confidence across teams, and ensure communications activity is evidence-based, integrated with programme delivery, and achieves measurable outcomes. You will partner with senior leaders, programme teams and suppliers to drive consistency, compliance with good practice, and delivery at pace.
* Grade 6: Typically leads the communications function for a large programme/portfolio, sets strategic direction, owns the comms operating model, and line-manages a multi-disciplinary team (including G7 and below).
* Grade 7: Typically leads communications for a complex project or major workstream, shaping strategy execution, standards and capability building, and may line-manage a small team.
Key Responsibilities
* Strategy, Planning & Governance: Translate departmental/organisational communications strategy into a deliverable roadmap with clear objectives, audiences, channels, messages and measures.
* Establish and run governance for communications (planning cycles, editorial boards, approvals, campaign assurance, brand and accessibility compliance).
* Integrate communications plans with programme delivery schedules, milestones and benefits; ensure readiness for major releases/go-lives.
Capability Uplift & Good Practice
* Lead a structured capability uplift programme (skills assessment, curriculum, toolkits, playbooks, coaching, communities of practice).
* Define and embed standards and templates (audience insight, message frameworks, channel selection, evaluation, plain English, accessibility).
* Provide coaching and feedback to senior leaders and SMEs on effective narrative, presentation, and stakeholder communications.
Audience Insight, Content & Channels
* Commission and use audience insight (quantitative/qualitative) to shape strategy and content.
* Oversee creation of high-quality content (briefings, speeches, employee updates, stakeholder packs, press lines, digital content) with strong attention to detail.
* Optimise channel mix (internal: town halls, Intranet, Yammer/Teams, newsletters; external: GOV.UK, media, social, stakeholder networks), ensuring consistency and timely delivery.
Stakeholder & Senior Leadership Engagement
* Build trusted relationships with SROs, programme leadership, policy/operations and HR, aligning comms to business outcomes.
* Challenge and influence senior leaders constructively to uphold standards and make evidence-based decisions.
* Coordinate communications with suppliers and delivery partners, ensuring message alignment and contractual deliverables on communications where relevant.
Risk, Assurance & Measurement
* Maintain a communications RAID approach (reputational, operational, and stakeholder risks); define mitigations and escalation routes.
* Establish KPIs and evaluation frameworks (reach, engagement, sentiment, comprehension, behaviour change), producing clear insights and recommendations.
* Prepare for and respond to internal/external reviews and audits; track actions to closure.
Change, Readiness & Events
* Align communications to change and business readiness plans (training, adoption, stakeholder briefings, go-live comms, early life support messaging).
* Plan and deliver major events (roadshows, leadership briefings, stakeholder forums), with clear objectives, success measures, and feedback loops.
Team Leadership & Operations (particularly for G6)
* Line-manage and mentor communications professionals; role-model inclusive leadership and civil service values.
* Own the comms operating model, including resourcing, supplier management, budget oversight, and continuous improvement.
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