Objective:
To maximise profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial targets. Ensure site consistency via quality staff recruitment and training, demonstrating effective leadership skills and adherence to all policies and procedures.
Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
* A personal development plan to support your induction and a learning & development framework for your career with the company.
* Career progression opportunities.
* Automatic enrolment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days paid holidays.
Commercial responsibilities:
* Manage wages aligned with productivity targets, review projections regularly to ensure accurate scheduling, and organize workload and staff effectively.
* Manage PR performance and take necessary actions to improve.
* Ensure management hours are within budget.
* Control overheads by reviewing orders against budget.
* Maintain cleanliness standards according to client expectations and feedback, ensuring standards are achieved daily to guarantee client satisfaction.
Business responsibilities:
* Ensure all company systems are actioned timely and adhered to.
* Recruit quality staff using the company system and professional interviewing techniques to maintain headcount.
* Ensure all staff are professionally trained to meet their job requirements.
* Regularly brief staff on key performance areas.
* Communicate regularly with clients and review feedback daily.
* Ensure all SLA’s are delivered.
* Use problem-solving approaches to address issues proactively.
* Adopt a hands-on approach where necessary to deliver results.
* Maintain a good professional relationship with clients at all times.
Key responsibilities:
* Deliver all legal aspects to standard.
* Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
* Guarantee staff and property security through adherence to policies and procedures.
* Project a professional image and attitude, following uniform policies and standards.
* Ensure staff meet performance standards consistently.
* Maintain a zero-tolerance approach to performance issues.
* Follow all personnel policies and procedures.
* Perform any other duties as directed by the company.
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