Contract Type
: Permanent
Salary Package: £, - £, plus large company benefits plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm, Monday – Friday Interview Process: -stage process
Why SCC?
1. An inclusive workplace
2. Excellent package: solid basic and company benefits
3. Hybrid working & core hours in line with role requirements
4. Career development and life-long learning opportunities
5. Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The Office Support Operator will be responsible for providing general office support to the Customer Bristol office.
Support will involve meeting room set-up; stock-checks; courier management; reprographics; file & records management; and daily and ad-hoc office duties.
Key responsibilities:
File & Records Management
6. Process file and records retrieval and return requests received from customer end-users;
7. Ensure supplier portal and customer audit trail is completed in an accurate and timely manner;
8. Ensure that the customer’s Retention Policy is adhere to, supporting the destruction of documents further to written instruction from the customer;
9. Support the receipt, delivery and collection of boxes delivered by off-site Archive Management provider.
General Office Duties
10. Provide assistance with the following activities:
11. Starters & Leavers: assist with the on-boarding and leaver process for the customer’s Bristol staff;
12. Periodical Works: provide oversight and supervision for external third parties undertaking duties within the Bristol office;
13. Meter Readings and stock checks: take and record monthly meter readings/stock checks;
14. Specialist Ergo Equipment: assist with the order and install of requested specialist ergo equipment;
15. H&S Checks: undertake regular H&S checks, recording activity and escalating any issues;
16. Couriers: Arrange couriers as required and maintain records of transactions;
17. Stationery: Order stationery / maintain stock levels on the floors;
18. Kitchen consumables (milk etc): distribute office consumables on a daily basis;
19. Meeting Room Set-Up: undertake the set-up and return to standard format of meeting room on request;
20. Parking Requests: reserve parking spaces on behalf of end-users and visitors;
21. Train Tickets: print train tickets for use of end-users on request.
Reprographics
22. Reprographics service including photocopying and digital printing of both colour and black & white documents, in each case to a quality specification satisfactory to the Client;
23. Binding and finishing services to documents including wire, comb binding, laminating and stapling, in accordance with the Client’s house style;
24. Ensure that all Client deadlines are achieved;
25. Maintain quality control procedures agreed with the Client from time to time and in accordance with accepted industry standards;
26. Ensure all Reprographics work is produced accurately and to specification;
27. Provide expert advice about document management and production issues;
28. Prioritising work and outsourcing work to external providers where necessary;
29. Ensuring the Print Room is appropriately stocked with supplies such as paper, toner etc.;
30. Preventative and reactive maintenance of equipment both Print Room and MFDs including call out reporting, monitoring of response times, machines cleaned and calibrated;
31. Complete stock takes, report meter readings and overtime;
32. Compliance with Billing cost recovery system and job ticket database logging.
Skills and experience:
33. At least two years’ experience working in a similar environment.
34. PC literate; working knowledge of ADOBE Acrobat and PDF; converting documents to Word, PDFs, JPEGs and TIFFs.
35. Excellent communication skills
36. Flexible, professional and customer centric approach; ability to communicate confidently at all levels.
37. Ability to prioritise and use own initiative.
38. Excellent attention to detail and ability to work under pressure.
39. Strong team skills;
40. Excellent problem-solving, communication, and decision-making abilities.
About You