Job Description Customer Service Advisor Location: Northampton Office: Onsite – Monday to Friday Type: Full-time Salary: Up to £27,000 p/a Bonuses Our client is a leading B2B organisation who is seeking a dedicated Customer Service Advisor to join its expanding team. About the Role The successful candidate will play a key role in delivering exceptional customer service and efficient order management. This position involves providing reliable and transparent support to customers, ensuring enquiries are handled promptly and professionally. Key Responsibilities Handling customer enquiries via phone, email, and online chat Processing orders accurately and efficiently Preparing and following up on sales quotations Maintaining and updating customer and supplier databases Supporting both sales and administrative teams Managing customer payments and transactions Candidate Profile Takes initiative, provides solutions, and follows tasks through to completion Looks for opportunities to learn, grow, and share knowledge with colleagues Delivers high-quality work, maintaining high standards Approaches challenges creatively while considering the wider customer and business impact Communicates clearly, collaborates effectively, and remains organised and reliable Works well with colleagues to achieve shared goals Skills & Experience Required Excellent written and verbal English communication skills Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong problem-solving, analytical, and customer service abilities Good commercial awareness and strong attention to detail A proactive self-starter with strong work ethic and ambition to progress Minimum 2–3 years’ telephone-based customer service experience Benefits 28 days holiday including Bank Holidays Cash health plan and pension scheme Christmas shutdown 24-hour GP advice line, counselling, legal and financial helplines Discounts for cinema, restaurants, and high street retailers Opportunities for progression and increased responsibility Ongoing training and career development Annual performance-based bonus opportunities