Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Housekeeping department is based on-site and is central to the members experience. Responsible for maintaining an immaculate and welcoming atmosphere across our historic building, the Housekeeping team are the guardians of elegance at The Pembroke.
ROLE
OVERVIEW
As we build out our operational team, we are
looking for a dedicated and detail-driven Head Housekeeper to play a central
role in the club’s day-to-day success.
The Head Housekeeper is responsible for two
distinct but equally critical operations: the cleanliness and presentation of
all club spaces, and the end-to-end management of the uniform room. Cleanliness
is non-negotiable at The Pembroke – every member-facing area must consistently
reflect the standard the club demands. In parallel, the postholder ensures
colleagues are turned out immaculately from the moment they begin their shift,
with full accountability for uniform stock control, linen management, and the
RFID-based inventory system.
Working closely with F&B, Events and the Back
of House Supervisor, you will manage your team and third-party contractors with
clarity and purpose, upholding standards rigorously across all areas of the
club.
KEY
RESPONSIBILITIES
Cleaning
& Presentation Standards
· Develop, implement and maintain a comprehensive cleaning standards
programme covering all areas of the club, including daily task schedules,
periodic deep-clean programmes, and area-specific checklists.
· Conduct structured daily walkthroughs of all member-facing and back of
house areas, logging and following through on any defects, cleanliness failures
or presentation issues before the club opens and throughout trading.
· Manage the selection, safe storage, and correct usage of all cleaning
products and chemicals in line with COSHH regulations, ensuring appropriate
records, Safety Data sheets and team training are maintained at all times.
· Liaise with Events and F&B to coordinate cleaning and reset
requirements around private events, member dining and late-night operations,
ensuring all spaces are returned to standard promptly and consistently.
· Manage external contractors including window cleaners, upholsterers and
floor polishers; maintain equipment inventory ensuring machinery is serviced
and in good working order.
Uniform
Room & Inventory
· Manage all Uniform Room operations including stock, storage, team
supervision, RFID system administration and maintenance of the uniform and
linen inventory.
· Develop and maintain robust inventory processes, completing monthly
stocktakes, reconciling records and managing replenishment orders within
budget.
· Oversee linen distribution, laundry processes and quality control of
uniform stock; manage fitting, alteration and repair procedures to maintain
consistently high presentation standards.
· Liaise with the People team on new starter uniform preparation; manage
the leavers process ensuring missing items are flagged promptly.
People,
Finance & Compliance
· Lead, inspire and develop your team through clear direction, regular
feedback, 1-2-1s and structured training; plan and manage weekly rotas to
ensure appropriate cover at all times.
· Ensure all team members are fully trained in Health & Safety and
COSHH requirements; maintain the Uniform Room as a secure, well-organised
environment and uphold all company policies and procedures.
· Monitor and report on third-party and uniform expenditure against
budget; produce monthly purchasing and stock variance reports.
REQUIREMENTS:
· A minimum of three years’ experience in housekeeping or cleaning
management, ideally within a luxury hotel, boutique property, or private
members’ club.
· A proven track record of upholding rigorous cleanliness and
presentation standards, with a hands-on approach to inspection and quality
control.
· Experience leading a cleaning or housekeeping team, managing
contractors, and working knowledge of COSHH regulations.
· Strong organisational skills with the ability to manage cleaning
operations, uniform management, team leadership, and contractor oversight
simultaneously in a high-expectation environment.
· Familiarity with uniform and linen management systems, including RFID
technology, and an aptitude for stock control and inventory reporting.
WHAT WE OFFER:
· Best-in-class
salary
· Family meal on
shift
· Industry-leading
Learning & Development opportunities
· Pension scheme –
including employer contributions.
· Annual staff award
ceremony and party
· More benefits to be
set up as we open