Office Junior
Permanent
20-25K per annum based on Experience
Based in East London
(Apply online only)
Deal with day to day telephone and email enquiries from tenants and Clients, in a timely and professional manner
To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved
Promote an efficient and professional image to all customers, maintaining a high standard of customer service at all times
To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
Daily call round to confirm appointments to prevent high no access rate
Ensure adequate and clear job notes and instructions are provided.
Prioritise allocation of emergency and vulnerable tenant jobs
To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
To build and maintain professional working relationships with those inside and outside of the businessExperience
Ability to provide excellent customer service.
Excellent written & verbal communication
Ability to understand and retain new information and skills
Good attention to detail
Excellent planning skills
Able to work as part of a team
Decision making and being able to work on own initiative as well being able to find solutions
Ability to multitask and adapt using various applications
Good IT skills including experience of using Microsoft packages such as Outlook, Word, Excel