About the role We have a fantastic opportunity for a Billing & Cash Administrator to join our friendly Accounts Receivable team at DS Smith Business Services in Caerphilly. In this role, youll play a key part in keeping our billing and cash processes running smoothly. Youll be working closely with your team and our customers to make sure invoices are raised accurately and on time, queries are dealt with efficiently, and cash receipts are identified and allocated quickly. Youll use SAP and Excel on a daily basis to manage invoices, credit notes, rebates, and customer uploads so attention to detail and accuracy will be key. Youll also have the chance to get involved in process improvements, sharing your ideas to help us work smarter and more efficiently. What youll be doing Processing customer invoices each day Posting and allocating cash to the Accounts Receivable ledger Managing the query inbox and resolving customer queries Working with internal teams and site colleagues to resolve billing/cash allocation issues Uploading invoices to customer portals About you Were looking for someone who enjoys working in a busy, fast-paced environment and has an eye for detail. Ideally, youll have: Experience in billing, invoicing or sales ledgers, ideally in a high-volume setting Strong attention to detail with a focus on accuracy Good communication skills, both written and verbal Strong Microsoft Office skills (especially Excel) Previous experience in credit & collections Benefits A competitive salary and discretionary bonus 25 days holiday bank holidays, plus banked hours Hybrid working: 3 days in the office, 2 from home Pension scheme, life assurance, income protection Employee assistance programme and digital GP access Cycle to work scheme and discounts on shopping, travel and more Location : Caerphilly - we operate on a hybrid basis, with 3 days in the office and 2 at home About us Were DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and were building the team to drive change across Europe and North America To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.