Join us as a Site Administrator - Trade Parts Xpress at Stoneacre Motor Group
We are currently seeking candidates to join our Trades Parts Xpress department and become part of the Stoneacre Family.
About The Role
The ideal candidate will be eager to develop their career while we continue to grow. This position involves working within our established administration team, and is suitable for someone interested in learning about the motor trade and gaining transferable skills to build a successful career with Stoneacre. Our goal is to make Stoneacre the Number One Motor Group.
Why Join Us?
* Industry-leading competitive salary
* Flexible working patterns
* Bonus and commission during annual leave
* Training and development programs
* Career progression opportunities
* Contributory pension scheme
* Uniform provision
* Long service rewards
* Access to discounts on various retailers, restaurants, holidays, and more
* Free parking
A Day in the Life
* Oversee key branch accounts
* Provide administrative support and serve as a point of contact for accounts and branches
* Ensure timely and accurate completion of administrative tasks in line with business and customer requirements
* Handle customer inquiries efficiently via face-to-face, telephone, and email interactions
* Produce detailed reports using manufacturer systems and communicate findings to senior management
* Maintain and cleanse customer CRM data
* Collaborate with colleagues to review site practices and produce reports to improve customer satisfaction
* Analyze data using Excel and distribute reports to management
* Manage the 'Motability' contract and related data
* Participate in training to improve branch procedures and customer satisfaction
About You
* Experience working within regulated environments
* Excellent customer service skills
* Strong administrative abilities
* Clear and concise communication skills
* Active listening skills and effective questioning techniques
* Professional interaction with customers and colleagues
* Strong analytical skills to interpret data accurately
* Systematic and structured approach to tasks
* Ability to build productive relationships and handle sensitive situations tactfully
* Technical proficiency and alignment with Stoneacre values of honesty and integrity
We are an Equal Opportunity employer committed to diversity and creating an inclusive environment where employees can thrive by being themselves.
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