Job overview
We are looking to recruit two Digital Systems Support & Training Officers (DiSSTOs) to join our team. The first vacancy has become available following the promotion of the previous post holder and will support the business‑as‑usual Electronic Prescribing and Medicines Administration (ePMA) functionality within inpatient services. The second vacancy has arisen to support the implementation of the Electronic Prescription Service (EPS). Both roles will work within a supportive multi‑disciplinary team made up of Systems Specialists and Clinical staff. These posts are offered on an 18‑month fixed‑term basis. These positions are not ICT technical roles. They are system support administration roles. Shortlisted candidates will be invited to attend an assessment day as part of the selection process.
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support.
The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users.
The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached Job Description
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
Experience
Essential criteria
7. Systems Training Experience
8. Experience of Undertaking System Administrator Tasks
9. Operational/Administrative experience of digital information systems
10. Experience of producing guidance
11. Experience of providing a support service
12. Experience of fault analysis and corrective actions
13. Ability to act on own initiative
Desirable criteria
14. Experience of creating materials using Captivate or similar
15. Experience of working within a clinical service
Knowledge
Essential criteria
16. Awareness and understanding of national digital related initiatives
17. Knowledge of IG and DPP
18. Ability to analyse and act on training evaluation feedback
Desirable criteria
19. Knowledge of Mental Health Services
20. Understanding of NHS Data Standards and Definitions
Skills and Abilities
Essential criteria
21. An adaptable and flexible approach to work
22. Excellent organisational skills and ability to work to deadlines
23. Ability to use appropriate initiative, prioritise workload and manage competing demands
24. Excellent oral, written communication and presentation skills
25. Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
Desirable criteria
26. Supervision of junior staff
Education/Qualifications
Essential criteria
27. Recognised qualification in computer software use ( ECDL) or equivalent level of experience
28. Evidence of continuing professional development
Desirable criteria
29. Recognised teaching qualification PTLLS (Preparing to Teach in the Lifelong Learning Sector)
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.