Overview
Reporting to the Ecommerce Manager, the European Ecommerce Customer Service Advisor should be bilingual with a passion for providing excellent service to our Ecommerce team.
Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will work closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions, including Germany.
Key activities include:
* Deliver outstanding customer service by answering customer queries primarily via email, live chat (to be confirmed), and telephone (to be confirmed) for our German, Italian, Spanish, and French online channels.
* Resolve customer queries received through our European eBay, Amazon, and ecommerce web shop.
* Handle and process returns, exchanges, and discrepancies promptly.
* Communicate with couriers regarding outbound, lost, or damaged shipments.
* Coordinate orders on internal/external systems.
* Coordinate with external ecommerce partners.
Skills required:
* Fluent in German.
* Computer skills including Microsoft Outlook and Excel; experience with Zendesk, eBay, and Amazon Seller Central is desirable but not essential.
* Excellent attention to detail.
* Ability to prioritize, multitask, and respond quickly to urgent inquiries.
* Strong communication skills with all internal departments.
* Professional email and telephone manners.
* Confidence in speaking with a wide range of customers.
* An interest or knowledge of vehicle parts is preferred.
* Technical experience with e-commerce platforms is a plus but not required.
#J-18808-Ljbffr