Technical Team Leader Outskirts of Ipswich £35-45k CloudScope is working with a well-established IT solutions provider on the outskirts of Ipswich to recruit a Technical Services Manager. This is a pivotal role for an experienced technical leader who thrives in a fast-paced, service-focused environment and enjoys a blend of team leadership and hands-on technical work. About the Role The Technical Services Manager will take responsibility for the day-to-day management of the technical operations team, ensuring a high standard of service delivery across all client accounts. You will oversee technical workflows, manage priorities, and drive a culture of quality and accountability within the department. This position involves both strategic oversight and practical involvement in areas such as systems administration, infrastructure support, and preventative maintenance. You’ll play a key part in ensuring systems run smoothly, issues are resolved efficiently, and clients receive outstanding support. Key Responsibilities * Lead, motivate, and develop a team of technical specialists, ensuring consistent performance and professional growth. * Oversee helpdesk operations, managing workloads and ensuring timely resolution of support tickets. * Maintain and optimise IT systems across Microsoft 365, servers, networking, and endpoint devices. * Conduct system monitoring and ensure preventative maintenance measures are in place. * Manage and maintain the company’s service management platform (such as HaloPSA). * Support both remote and on-site client activities as required. * Manage stock levels and coordinate procurement of hardware and software. * Contribute to quotations and ensure accurate recharge of client equipment and services. * Uphold information security and confidentiality standards at all times. * Provide out-of-hours cover on a rota basis where necessary. Skills & Experience Required * Proven background managing or supervising a technical team or service desk. * Strong technical understanding of Microsoft 365, networking equipment (firewalls, switches, VLANs), and server environments. * Hands-on experience with hardware and software installation, configuration, and support. * Familiarity with IT service management or ticketing systems such as HaloPSA. * Excellent communication skills and the ability to liaise effectively with clients and colleagues. * Strong organisational and problem-solving skills, with the ability to prioritise and delegate effectively. * Full UK driving licence and the ability to travel to client sites when required. Desirable Attributes * Professional IT certifications (e.g. CompTIA, Microsoft, Cisco). * Experience within a Managed Service Provider (MSP) or similar environment. * Knowledge of structured cabling and physical network infrastructure. * Confidence in producing quotations and identifying commercial opportunities