Description
We are looking for a Client Advisor for our store in Harrods, London.
The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.
How will you contribute?
1. Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage
2. Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
3. Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
4. Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
5. Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
6. Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
7. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
8. Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
9. Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
10. Follow Company grooming, accordingly with McQueen standards and policies
11. Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
Required Skills
12. You will be able to demonstrate the desired McQueen behaviours
13. Proven experience in a similar role within fashion retail companies or customer service-related field
14. Proven ability to drive and exceed individual and store KPIs
15. Possesses genuine interest in fashion and follows industry trends/news
16. Team-player mentality
17. Strong verbal and written communication skills
18. Strong selling skills and ability to overcome objections
19. Client centric approach and an entrepreneurial spirit
20. Ability to work in a fast moving and dynamic environment
21. Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
22. Ability to use digital retail tools and CRM
23. Ability to be mobile for extended periods of time
Job Type
Regular
Start Date
2025-07-17
Schedule
Full time
Organization
Alexander Mcqueen Trading