Job Description
This role involves leading a team to deliver excellent customer service and ensuring the store runs smoothly.
* Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Make sure that the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
* Support your store manager by deputising when they're not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local community plan
Key Responsibilities
You will be responsible for:
* Liaising with colleagues and customers to resolve any issues
* Coaching and mentoring team members to improve their skills and performance
* Maintaining high standards of housekeeping and presentation in the store
* Managing stock levels and undertaking regular stock takes
* Assisting with training and development programs for team members
* Participating in the development and implementation of store policies and procedures
Benefits
We offer a range of benefits to support your career development and wellbeing, including:
* Full, paid training and dedicated support for your personal development and career progression
* A pension scheme with up to 10% employer contributions
* Wagestream– a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
About Us
We are a company that values diversity and inclusion, and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.