Posted: 20 April
The role
The role of Assistant Accommodation Manager will include:
Ensuring that a high-quality service is delivered and meets customer expectationsReporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informedEnsuring property inspections, health and safety and compliance checks are completed in line with legislation and policySupervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staffAssisting the Accommodation Manager with the debt recovery processDeveloping and maintaining excellent relationships with internal and external customersWorking with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checksComplaints management and raising purchase ordersSkills and experiences:
Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essentialNVQ3 in relevant area (e.g., business administration, customer service) is desirableSome experience of providing administrative support services and using a residential booking systemExperience of managing staff within a customer facing environmentWorking knowledge of working to deadlines and prioritising work loadsExcellent communication and customer service skillsPrevious experience of Microsoft Office applications including Word and ExcelWhy work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
£26,106.61 per annum with an additional policy allowance of £2,610.66 per annum (rising to £27,489.62 with an additional policy allowance of £2,748.96 per annum after 12 months, subject to satisfactory performance)25 days leave rising to a maximum of 30 days (plus public holidays)A pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work SchemeVoluntary health plansEmployee discountsWellbeing support and toolsEmployee recognition schemeJob Reference: 228137
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
