The Same Day Emergency Care (SDEC) Unit, based in the Grange University Hospital provides urgent assessment, treatment and care for patients without needing an acute hospital bed.
There are significant benefits associated with treating people through SDEC services, including the ability for patients to be assessed, diagnosed and start treatment on the same day whilst improving patient experience.
This role requires a motivated individual who can use initiative, manage their time and work well in the team. The role requires a flexible approach, therefore requires a calm individual whom can cope under pressure. This opportunity is for someone who can provide clerical and administration support to the team and customer care to patients and visitors. An individual with excellent communication skills is essential. A person who can work on own initiative and as part of a team to provide an environment that focuses on the patient and their experience maintaining confidentiality at all times.
Whilst experience in a range of I.T. systems such as Symphony, Clinical Workstation (CWS) and Welsh PAS is beneficial, full training will be given.
The SDEC will operate Monday to Friday between the hours of 08:00 - 20:00 therefore the ability to work shifts is essential for this role.
Main duties of the job
The post holder will provide an efficient, caring and quality reception and clerical service within the Same Day Emergency Care department (SDEC), working as part of a clerical team, to cover the department 12 hours a day, five days a week.
The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the Health Board and a high degree of patient contact. The postholder must have the ability to pay attention to detail.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Offices criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Person Specification
* Good standard of education
* Business Administration level 2 NVQ or equivalent demonstrable knowledge/experience
* Good Communication Skills
* Able to communicate with all levels of multi-disciplinary teams
* Ability to use initiative and meet deadlines
* Polite and professional telephone manner
* Ability to develop good and effective employee relationships
* Ability to perform well under pressure
* Ability to work either as part of a team or using own initiative
* Previous clerical experience or similar
* Knowledge of I.T. systems
* Flexible to the needs of the service
* Demonstrate a commitment to achieving high quality standards of work
* Accurate and methodical in all aspects of work
* Willingness to work under direction but also a self starter
* Ability to work under pressure
* Experience working with data systems - Symphony, CWS or WPAS
* Ability to speak Welsh
* Communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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