Assistant retail manager

Job Description

Laduree Assistant Retail Manager Job Description

Job Title: Assistant Retail Manager

Location:Ladurée kiosque at Laduree Bicester Village

Reports to: Cluster Manager

Position Summary: A Ladurée Retail Manager, is responsible for supporting the Store Manager in overseeing the day-to-day operations of the Bicester Village kiosk, ensuring a luxury experience for customers, and upholding the high standards associated with the Ladurée brand. The role involves supervising the retail team, driving sales, maintaining store presentation, and delivering exceptional customer service. The Assistant Retail Manager serves as a key brand ambassador, ensuring that every customer interaction reflects Ladurées renowned elegance and quality.

Key Responsibilities:

Leadership and Team Support

Lead, motivate, and support the retail team to ensure a high level of customer service is delivered at all times.

Act as a role model by demonstrating excellent customer service skills and brand representation.

Assist in training new team members on product knowledge, sales techniques, and Ladurées service standards.

Provide constructive feedback and on-the-spot coaching to team members to enhance performance.

Customer Service Excellence

1. Ensure that every customer receive...