HR Assistant
Organised, proactive and people-focused support role for our HR Business Partner. This role will help ensure HR administration and operations run smoothly across the business.
This is an excellent opportunity for early-stage HR professionals eager to gain hands‑on experience across the full employee lifecycle in a modern, forward‑thinking workplace.
Key Responsibilities
* Act as a key point of operational support to the HRBP and wider team.
* Support HR projects led by the HRBP, such as benefit reviews, training initiatives and onboarding improvements.
* Provide first‑line support to employees on general HR queries, escalating as necessary.
* Assist managers with recruitment administration, onboarding, induction and employee lifecycle processes.
* Maintain HR records, policies and processes, ensuring documentation is up to date and compliant with employment legislation.
* Support the coordination and administration of performance development reviews, probation reviews and appraisals.
* Assist with the annual training schedule, maintaining training records.
* Work with internal stakeholders to support HR communications and process improvements, including digitisation of onboarding with the IT Manager.
* Support the HRBP with employee relations processes where required, including note‑taking and case administration.
* Assist with HR reporting and data collection for the Executive Committee.
Essential Experience and Capabilities
* Exceptional communicator, both verbally and in writing.
* Outstanding interpersonal skills and ability to build strong relationships quickly.
* Highly organised, with excellent judgement, discretion and attention to detail.
* Comfortable navigating ambiguity and challenge.
* High level of discretion and professionalism when handling confidential information.
* Proactive with the ability to take initiative and work independently.
* Experience supporting internal stakeholders.
* Adaptable, proactive and results‑oriented focused on delivery excellence.
* Commitment to continuous improvement and learning.
Desirable
* Experience in an HR/People role.
* CIPD qualification (or working towards) Level 3.
* Experience in similar roles within financial services or the public sector.
* Understanding of the Dormant Assets Scheme.
Key Relationships
* HR Business Partner (Direct Manager)
* Chief Operating Officer
* Executive Assistant to the CEO and Chair
* Executive Assistant to the Executive Team
* Marketing and Communications Manager
* Chief of Staff
* IT Manager
* Wider RFL managers and team members
* External suppliers, including RFL’s outsourced HR and payroll provider
Eligibility and Additional Information
* Candidates must be eligible to work in the UK.
* RFL offers hybrid and flexible working arrangements, with an expectation to visit the Crewe office at least once per week.
* We welcome candidates with limited HR experience, provided they can demonstrate transferable skills, enthusiasm and a willingness to develop.
RFL places great emphasis on maintaining a positive, caring and professional working environment where colleagues and external partners feel valued and respected. Behaviour and professionalism are key to our culture and form an important factor of how performance is measured.
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