IT Support Engineer - Lancaster - 5 days on site
£32,940
Main duties and responsibilities
* Provide clear and calm communication by email, phone and ticketing systems
* Explain technical issues in a straightforward way
* Use active listening and de‑escalation techniques when needed
* Investigate complex issues using tools such as logs, protocols and device data
* Identify root causes and document findings clearly
* Support digital alarm protocols (e.g. SCAIP, SIP) and network behaviour
* Lead small projects or improvements
* Help maintain accurate CRM records and documentation
* Support incident response with clear communication and organised actions
Skills and experience
* Experience in technical support or a similar environment
* Confidence troubleshooting multi‑system or network‑related issues
* Clear written and verbal communication
* Ability to work independently with support available when needed
* Interest in learning about digital protocols, cellular networks or device behaviour
* A calm, structured approach to problem solving
Benefits
* 25 days annual leave plus bank holidays and an extra day off for your birthday
* Company pension scheme
* Enhanced sick pay
* Enhanced maternity and paternity pay
* Training and development opportunities, with clear pathways for progression
* Bike 2 Work Scheme
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