Job Ref: JI27858
Branch: The Grand Brighton
Location: The Grand Brighton, Brighton
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 16/09/2025
Closing date: 18/10/2025
The Grand Brighton, we are the name drop everyone wants to make We are the original palace by the sea. And if we're not on your bucket list already, you should make some space on it.
Reporting to the Executive Housekeeper and forming part of the housekeeping management team, you will be responsible for ensuring that the housekeeping team are delivering a fantastic level of service and standard of cleanliness to our guests, maximising all hospitality opportunities and driving standards forwards.
Ideal candidates will have at least 2 years previous proven experience at a management or senior supervisor level in a hotel, or a similar quality environment, within the housekeeping function. You'll be organised and calm under pressure, have a passion for high standards, be able to lead a team from the front and delegate effectively and, most importantly, be a coach and hands on trainer, able to show your team "How it's done".
In return for your passion and commitment, we offer a great benefits package including a bonus programme, a share of the service charge, hotel recognition scheme and incentive programme (including, free dinner afternoon tea vouchers, cash rewards), discounted use of hotel facilities, workplace pension life assurance, employee assistance programme, and a high street, local attraction retail perks and discount programme.
Your main responsibilities will include:
* Offer exceptional guest care at all times
* Provide support to and supervise the team for an effective and efficient shift
* Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards
* Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
* Assist the Executive Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliers
* Collaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiences
* Ensure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisis
* Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
* Utilise all relevant systems correctly to complete tasks in a timely manner
* Adhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling
* Complete any other reasonable request made by a member of the management team
Person Specification
* Genuine passion for delivering memorable moments to guests and leading the team on shift
* Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style
* Confident working within brand guidelines to deliver consistent results
* Willing to find creative solutions, and offer advice and recommendations
* Continually strive to attain new skills, ensuring best practice and service delivery
* Positive approach to handling multiple challenging priorities and assignments
Don't let the exciting opportunity to join our exceptional team in the role of Deputy Executive Housekeeper pass you by.
About The Grand Brighton
The Grand Brighton first opened its doors in 1864 to great fanfare and celebrated as the original 'Palace By The Sea'. The Victorian architectural brilliance offers you the opportunity to write your Grand story on Brighton's iconic seafront. Indulge in delicious, freshly made dishes in our Cyan restaurant or enjoy our award-winning afternoon tea in our famous Victoria Terrace. Our sea-view bedrooms and luxurious interior offer you the opportunity to lay back and relax. Being one of 31 AIM Gold accredited meetings venues in the UK, our Events team are renowned to delivering fantastic experiences.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993 With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off