At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support.
Main duties of the job include:
* Responsibility to deliver emotional support/advice to callers via telephone/online chat.
* Responsibility to provide initial help via the Helpline texting service.
* Responsibility to undertake assessments of patients referred into IAPT, using strict protocols and pathways, and agreeing treatment options.
* Responsibility to provide telephone support for IAPT patients undertaking computer-assisted CBT (cCBT).
* To support remote access solutions for new services commissioned with Mental Health Matters.
* Responsibility to accurately record details of calls on relevant electronic systems.
* To be able to work as part of a team and on own initiative when and where appropriate and when required.
* To be involved in quality audits as directed by the Helpline Team Leader or Manager.
* To work in line with performance targets and key contractual requirements.
* To work with the team and with the Helpline Team Leader to continually improve own and team performance.
* To advise and be actively involved in service user referrals, risk assessment, review and crisis management via the care management/care programme approach.
* To assist in the development and commissioning of new services within the area of responsibility in accordance with agreed development procedures.
* To actively involve carers and service users in service planning, delivery and review.
* To actively promote a positive image of Mental Health Matters and mental health issues.
* To ensure your personal training and development.
About us: Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities.
Ideal Candidate: Is This You? Ideally the successful candidate will hold a Counselling Certificate at a minimum Level 2, with a willingness to work toward a Level 3 Diploma within the first 6 months. You will have some experience within the mental health industry, in either a voluntary or professional capacity.
What we offer you: Competitive salaries, with an annual pay review process, 25 days Annual leave, increasing with length of service, plus bank holidays, Enhanced Occupational Sick pay, Access to our workplace pension scheme, Family friendly and flexible working arrangements to support a good work life balance.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive.
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