Customer Service Advisor/Helpdesk - Games Industry, based in Oldham, Manchester - £12.75ph
This is initially a temporary role with a view to going permanent.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution to restore service as quickly as possible. Overall responsibilities include answering service calls, logging faults onto the database in a timely manner, and communicating any problems to senior team members. The role also involves effective customer complaint escalation and ensuring the customer is kept informed within specified timeframes with progress updates.
Key Responsibilities
1. Work as part of a Customer Services Team, answering business clients' calls and logging them onto the system.
2. Take responsibility for all first-line calls assigned and follow them through to resolution.
3. Maintain clients' SLA agreements with customers.
4. Liaise with other team members and communicate issues and escalations to Senior Team Members.
5. Make outgoing courtesy calls regarding software updates and installations, as required.
6. Liaise with IT and other departments to resolve customer queries.
Qualifications
* Strong written and verbal communication skills
* Proficiency in Microsoft Office
* Ability to work independently with minimal supervision
* Previous experience in telephone-based customer service is advantageous
Full training will be provided.
Shift Pattern
4 days on, 4 days off. Start times are either 07:30 or 08:00 for a 7 pm finish, or 11:00 for a 10:30 pm finish.
Due to the volume of applications, if you have not been contacted within five days, please assume you have been unsuccessful.
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Copperfield Recruitment Ltd acts as a recruitment agency and is an equal opportunities employer.
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