IT Service Desk Analyst - VIP Hyde Park, London Full time in office £45,000-£55,000 per annum Bonus JNC Recruitment is currently working with an established and growing financial services company that is actively recruiting for a Service Desk Analyst to join their busy IT Support team, providing all aspects of technical support to a 2nd (& 3rd) line level. You will be a trusted point of contact for IT related issues for their global offices, including to the executive team and other VIP staff, and be focused on ensuring high levels of first-time fixes and top-class customer service. The successful candidate will have the following responsibilities: Providing a key point of contact and escalation for user incidents as well as service requests Working as First and Second line while assisting Third-Line Analysts to ensure that tickets are resolved in a timely fashion Providing phone and deskside VIP support, including to the C-suite and the business owner Triaging and resolving incidents and service requests, troubleshooting and collaborating with other IT teams in order to resolve issues and manage user expectations Ensure colleagues are aware of best practice and utilisation of technology, applications and services Mobile Device Management and Asset Management Regular reports and upkeep of documentation Experience and skills required: Extensive Service Desk1 st line and 2 nd line Support experience, 3rd line knowledge beneficial Excellent customer service skills with VIP / White Glove support experience Experience in the Financial Services sector such asInvestment, Wealth, Private Equity andAsset Management. Strong communication skills (both written and verbal) with the ability to provide support in person, over the phone or by email Excellent understanding of and experience troubleshooting Windows operating systems, Azure, Office 365, Exchange & SharePoint Experience with Active Directory administration, user maintenance, creation and deletion Experience using Intune for mobile device management and mobile application management Desktop management with Remote Access, Patching, Deployment, Build tools Hardware and software installation and configuration experience ITIL knowledge essential (ITIL certified desirable) In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.