ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
As a Principal Consultant, you’ll be a senior leader within ICP’s Strategy & Consulting team, with a focus on Digital Shelf and connected areas of content operations. You’ll shape client strategy, lead multidisciplinary teams, and grow our capabilities through thought leadership, business development, and talent mentorship.
You will work across strategic and operational levels, from client delivery to internal innovation, defining best-in-class ways of working and ensuring successful, scalable outcomes for our clients.
Key Responsibilities
* Lead high-impact engagements: Scope complex programs and define the team structures and processes needed to deliver them.
* Drive strategic coherence: Ensure all workstreams ladder up to a unified strategic vision across multi-phase or long-term client engagements.
* Champion cross-functional delivery: Lead alignment across client and ICP teams, owning delivery success and building momentum through clarity and collaboration.
* Grow the business: Identify growth opportunities within existing accounts; partner with Client Partners to shape long-term roadmaps and unlock value.
* Develop others: Actively coach, mentor, and support career development for junior and senior consultants; contribute to building the value and capabilities of the practice.
* Advance ICP’s thought leadership: Represent ICP externally as a subject matter expert in Digital Shelf strategy and operations.
Experience
* Proven success as a trusted advisor to senior stakeholders on Digital Shelf and eCommerce content strategy, activation, and optimization
* Deep knowledge of MarTech ecosystems and tools supporting digital shelf execution (PIM, DAM, syndication platforms, analytics, etc.)
* Demonstrated experience scoping and leading complex transformation programs involving content operations, data strategy, and digital commerce
* Strong commercial acumen and experience securing, developing, and growing high-value client relationships
* Expertise in content ecosystems : digital asset management, content production, creative operations, content logistics, and e-commerce
* Track record of building and mentoring high-performing teams within a consultancy, agency, or client-side environment
* Excellent communication skills, including executive-level presentation and stakeholder engagement
* Exposure to cloud, master data, consumer insights, automation, and other enterprise technology domains
* Experience in FMCG/CPG sector
* Knowledge of social/digital marketing, research methodologies, digital innovation, and commerce enablement
Qualifications
* Relevant agency or consultancy experience, with a track record of account growth, client success, and strategic delivery
* Experience in people leadership roles
* Experience in digital content and commerce, including Digital Shelf, content syndication, or content transformation programs
* Proven experience working in or with large, matrixed global organizations
* Bachelor’s degree required; advanced degree preferred
At ICP we are committed to creating an inclusive culture that is grounded in our core values and how we provide
top class service to our clients and how we show up and support each other within our communities. We celebrate
different backgrounds, experiences, and perspectives—encouraging everyone to bring their authentic selves to
work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions.
For these reasons and more ICP is a proud equal employment opportunity employer. We welcome everyone
regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are
dedicated to providing an inclusive, open, and diverse work environment.
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