Job overview
This is an exciting opportunity for a Band 3 Administrator to join our Discharge Team and Transfer of Care Hub Team. The post holder will work closely with other members of the multi-disciplinary team to assist and support the Operations Directorate ensuring the delivery of a high quality service. This will require the utilisation of good clerical, communication, interpersonal and analytical skills.
Main duties of the job
* To support the Operations multidisciplinary team in their day-to-day work
* Acts as point of contact with all levels of staff and outside agencies.
* Use independent judgement within procedural guidelines to manage the day-to-day running of the Operations team.
* Provide comprehensive accurate input of patient data into patient databases for reporting and to assimilate reports and data relating to patient discharges for BI and NHSE.
* The timely distribution of updated patient information for ward requirements and multidisciplinary team meeting purposes.
* To answer incoming telephone calls from either internal or external sources professionally and in accordance with the Trust IG guidelines.
* To be able to complete tasks unsupervised and to manage conflicting priorities in a time pressured environment.
* To complete when requested ad-hoc reports in a timely manner.
* To arrange and manage external training projects relevant to changing discharge processes.
* To support the senior discharge administrator with urgent patient requests, complaints and patient admission timelines.
* To support the Head of Emergency Planning with minute taking and admin tasks.
* The post holder will require excellent typing, clerical, communication and interpersonal skills. Tasks should be completed to specified time scales and standards.
* The post holder will be competent in the use of IT programmes, such as Microsoft Office, Word, Excel, Teams and Patient Action Tracker.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Education, Qualifications & Training
Essential criteria
* Educated to GCSE level or equivalent, including Mathematics and English at Grade C or above
Desirable criteria
* RSA Stage II in word processing or equivalent
Knowledge and Experience
Essential criteria
* Experience in a busy office environment.
* Experience with dealing with telephone enquiries
* Experience of working with computer systems, to include Microsoft Office, in a working/academic environment.
Skills & Abilities
Essential criteria
* Experience within an administrative environment within the last 3 years.
* Work carried out to meet specific deadlines.
* Experience of and confident working with Microsoft Office
* Previous secretarial experience to include producing agendas, minutes and minute-taking.
* Previous experience of ensuring action points arising from meetings are progressed and followed up in a timely manner
* Previous experience of working in an operational environment prioritising tasks.
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.