2nd Line Service Desk Engineer – VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite – 5 days’ a week)
Up to £40,000 + On-Call Allowance + Benefits
This is a fantastic 2nd Line Service Desk Engineer opportunity to work with a leading technology services organisation, supporting the troubleshooting and resolution of both VIP and user issues across the company’s IT estate.
The 2nd Line Service Desk Engineer is an onsite working role, working in the office 5 days’ a week, based in Sheffield, UK. The option for hybrid working can be discussed upon successful completion of probation period.
As a 2nd Line Service Desk Engineer, you will provide a crucial role within the technical support function of the business. Strong experience working in a similar 2nd Line position is critical for this role, as well as excellent knowledge in Office 365 applications, Active Directory, Windows OS, Networking, and Security (Anti-Virus) software. Strong communication and stakeholder management skills are important for the 2nd Line Service Desk Engineer, as well as a solution-focused attitude. The 2nd Line Service Desk Engineer will ideally hold relevant Microsoft certification and have experience working with ITSM systems.
Key Skills as 2nd Line Service Desk Engineer:
* Strong experience in a similar 2nd Line Service Desk role, providing VIP and User support.
* Excellent knowledge of Windows OS, Microsoft 356, Networking, and Security (Anti-Virus) software.
* Strong communication and stakeholder management skills.
* A positive and can-do attitude to work.
* Ability to work in a team and autonomously.
* Microsoft certifications (Desirable)
* ITSM system experience (Desirable)
This is an exceptional 2nd Line Service Desk Engineer opportunity, with exciting opportunities to join a growing and specialised team, within an established business.
Key Skills: VIP Support, Windows OS, Active Directory, Office 365, MS Teams, Security, Networking, Troubleshooting, Sheffield (Onsite – 5 days’ a week)
*PLEASE READ BEFORE APPLYING*
Previous experience in a 2nd Line Service Desk role, supporting VIP’s and Users is essential, as well as being able and willing to be onsite 5 days-a-week in Sheffield.