Job Description
Service Desk Engineer
* Location: Belfast
* Job Type: Full-time permanent
* £Negotiable
REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support to network security management. The successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation.
Responsibilities:
* Create and manage user and email accounts.
* Monitor client environments remotely and manage alerts.
* Provide remote desktop support for PCs, laptops, and mobile devices.
* Prepare and deploy new equipment.
* Support Office 365 environments including Email and MS Teams.
* Manage file and folder permissions.
* Contribute to technical documentation.
* Visit client sites and liaise with third-party application vendors.
* Manage networking and security, including switches and firewalls.
* Handle anti-virus and anti-malware management.
* Manage mail filtering, backup, and disaster recovery solutions.
* Handle calls and log tickets effectively.
Essential criteria:
* 2+ years of experience in a similar role.
* Proficiency in MS Operating Systems including Windows 10/11.
* Experience with Microsoft 365 Suite and Windows Server / Active Directory.
* Knowledge of anti-virus and anti-malware solutions, and mail filtering.
* Strong customer service skills with excellent communication abilities.
* Full driving license and access to a vehicle with relevant insurance cover.
Benefits:
* Comprehensive induction and training.
* Exposure to advanced technologies such as virtualisation technologies, network security, and disaster recovery solutions.
* Opportunity to work with a variety of hardware and software environments.
* Hybrid working arrangement after the initial 6-month probation period, with 2 days per week from home.
To apply for the Service Desk Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.