Overview
Job Summary: We are seeking a vigilant and proactive Retail mobile Security Officers to cover a wide range of stores on B&Q across London who will also play a key role in supporting our existing team members. In this dual-capacity role, you will be responsible for maintaining a safe and secure shopping environment, preventing loss, and providing exceptional customer service. Additionally, you will be instrumental in assisting new starters, ensuring a smooth and welcoming onboarding experience, and helping them integrate into our store's operations.
Responsibilities
* Security & Loss Prevention:
* Maintain a Secure Environment: Conduct regular patrols of the store premises, including sales floors, stockrooms, and perimeter areas, to identify and address potential security risks, hazards, and suspicious activities.
* Deter & Detect Theft: Act as a visible deterrent to theft and other criminal activities. Monitor CCTV cameras, identify shoplifters, and follow established protocols for intervention and apprehension, ensuring compliance with all legal guidelines.
* Respond to Incidents: Efficiently respond to security alarms, emergency situations (e.g., medical emergencies, fire alarms), and customer disturbances, escalating issues to management and emergency services as required.
* Report & Document: Accurately document all security incidents, observations, and actions taken in detailed reports. Maintain organized records for internal review and potential legal proceedings.
* Customer Service & Assistance: Provide excellent customer service by assisting shoppers with inquiries, offering directions, and fostering a friendly and secure atmosphere.
* Asset Protection: Monitor merchandise displays and high-value items to prevent theft or damage.
* Adherence to Policy: Ensure strict adherence to all company security policies, procedures, and relevant legal regulations.
* New Starter Assistance:
* Welcoming & Onboarding Support: Greet new employees on their first day, provide an initial store tour, and help them locate essential facilities (e.g., restrooms, breakroom, locker areas).
* Initial Guidance: Offer practical assistance and guidance on basic store operations, such as where to find common supplies, how to access team communication tools, and initial introductions to key team members.
* Buddy System: Act as an initial point of contact for new starters, answering their questions, and helping them navigate their initial weeks.
* Culture Integration: Help new employees understand and embrace the company culture, values, and expectations.
* Feedback & Communication: Provide informal feedback to new starters and escalate any significant concerns or challenges to management to ensure a positive onboarding experience.
* Resource Navigation: Direct new starters to appropriate resources for HR-related questions, training modules, and company policies.
Qualifications
* Proven experience in security, loss prevention, or a similar role, preferably within a retail environment.
* Excellent observation and problem-solving skills.
* Strong communication and interpersonal skills, with the ability to interact professionally with customers, employees, and management.
* Ability to remain calm and effective under pressure during stressful situations.
* Basic knowledge of retail operations and customer service principles.
* A friendly, approachable, and patient demeanor, suitable for assisting new team members.
* Ability to work independently and as part of a team.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
* [Add any specific certifications required, e.g., SIA License (UK), First Aid, etc.]
Physical Requirements
* Ability to stand and walk for extended periods.
* Ability to lift and carry moderate weights (e.g., packages, lost property).
* Ability to respond quickly to situations as they arise.
If you are a dedicated individual with a keen eye for security and a passion for helping others succeed, we encourage you to apply for this unique and impactful role!
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