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Job Introduction
We are seeking a dynamic and experienced Venue Manager to oversee all aspects of foodservice and support operations. This is a high-impact leadership role responsible for ensuring exceptional service delivery, strong client relationships, and commercially sound operations across the venue.
£40000 - £45000 per annum depending on experience
You will be the key point of contact for the client, accountable for operational excellence, financial performance, team leadership, and compliance. Your focus will be on delivering great food, outstanding experiences, and a safe, engaging environment for both customers and staff.
If you're a confident leader with a passion for hospitality, commercial acumen, and team development, we'd love to hear from you.
Key Responsibilities:
Client & Venue Management
* Oversee all foodservice and support service operations across the venue
* Ensure full compliance with contractual obligations and service level agreements
* Build and maintain strong relationships with clients and commercial partners
* Communicate regularly with stakeholders and action feedback from client satisfaction surveys
* Represent Compass Group as a brand ambassador on-site
Commercial & Financial Management
* Control venue costs including labour, food, and operational expenses
* Monitor and manage gross profit and sales performance
* Ensure accurate and timely financial reporting
* Drive purchasing compliance and minimise food waste
* Adapt staffing levels in line with business needs and manage agency spend
Operational Leadership
* Ensure the delivery of high-quality, safe, and efficient food and support services
* Implement and maintain health & safety standards and procedures
* Collaborate with teams to continuously improve service and performance
* Ensure the venue operates within agreed budgets and KPIs
People & Culture
* Lead, motivate and support a high-performing team
* Manage recruitment, training, coaching, and succession planning
* Promote a positive workplace culture through communication and recognition
* Monitor labour turnover and absenteeism, and implement strategies to minimise both
* Ensure all staff receive appropriate training and understand their roles in health & safety and food safety compliance
What We're Looking For:
Essential:
* Experience in a similar Venue Manager or senior operations role
* Strong leadership and team development skills
* Proven track record in budget management and achieving KPIs
* Excellent communication and relationship-building abilities
* In-depth knowledge of health & safety and compliance standards
Desirable:
* Level 3 Food Safety and Health & Safety qualifications
* Experience within Compass Group or similar high-volume foodservice environment
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Un-wind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1108/41220001/52755582/SU #RA Group
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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