Client Services Manager
Location: Hybrid (UK-based, 3 days onsite)
Salary: circa. £40,000
Hours: Permanent, full-time (39.5 hours per week)
Position Summary
Our client is seeking a driven and customer-focused Client Services Manager to support the onboarding, delivery, and ongoing management of a premium client portfolio. This role is responsible for ensuring exceptional service delivery, maintaining high levels of client satisfaction, and identifying opportunities to grow client accounts.
Key Responsibilities
* Lead and manage key client relationships, ensuring consistent and effective communication
* Develop a strong understanding of internal functions (marketing, technical, data/insight, operations) to support client delivery
* Attend and present in client meetings, providing updates on performance, products, and market trends
* Manage client requests and coordinate with internal stakeholders to deliver solutions efficiently
* Analyse data and reporting to identify trends, insights, and growth opportunities
* Provide performance feedback and reporting to senior management
* Manage both internal and external stakeholders effectivelyli>
* Support the development and execution of client growth strategies
* Collaborate with senior leadership to drive account expansion and retention
* Maintain compliance with relevant company policies and standards
Experience & Skills
* Proven experience in a client management or account management role
* Confident, proactive, and self-motivated with the ability to deliver against objectives
* Strong communication skills, with the ability to engage senior stakeholders both internally and externally
* Comfortable acting as a key representative and point of contact for clients
* Strong understanding of client service delivery within a commercial environment
* Strong presentation and interpersonal skills
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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