Job Description: Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team. Working with a site manager on contracts in Norwich and the surrounding area. Vehicle and fuel card are included. Working Hours - Monday - Friday 8am-5pm £31-£32k dependent on experience. This is on a temporary to permanent position after 13 weeks. Duties and Responsibilities. -Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home. -To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. -Visiting properties at survey stage to carry out pre-start visitis or phone calls. -Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work. -Assist with health & safety checks. -Deal with complaints including initial and follow up visits. -Accurately record and acknowledge all customer contacts. -Maintain communication to the highest possible standards of customer care with residents and site teams. Requirements - Experience of working in the social housing sector ideally in a similar role. - Excellent customer service skills and experience of working with the general public in a customer...