Job Title: Account Manager Location: Hybrid, 3 days in office in Wrexham Remuneration: £27,000 to £31,000 DOE Contract Details: Permanent Responsibilities: - Client Expertise: Become the go-to expert on our client's journey, understanding their organisation's history, methodology, systems, and products to provide top-notch support. - Product Guidance: Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication. - Feedback Relay: Collect and relay client feedback to relevant teams to drive improvements and boost product adoption. - Educational Resources: Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement. - Digital Demonstrations: Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability. - Query Resolution: Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach. - Proactive Identification: Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value. - Consistent Communication: Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement....