Junior/Graduate Network Support Analysts/Engineers x 3 - New Roles
£27,500 (rising to £30,000) plus excellent benefits. 2 days on site (Harrogate)
Keywords: Networking, Cisco, Fortinet, WAN, Telephony, ITIL
A leading organisation requires a number of Junior/Graduate Network Support Analysts to join its growing network support function. This is an excellent opportunity for candidates wanting to working within the networking space!
Suitable candidates will have the folloiwng:
* Essential: A technical mindset, enthusiasm, and a desire to work within a networking role. This must be evidenced.
* Desirable: Prior experience in a 1st or 2nd Line network support role is a major advantage.
* Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence.
* Certifications (Highly Valued, but you will be supported to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.
This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include:
* Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
* Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
* Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
* Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
* System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.
Exposure to/experience of the following would be highly advantageous:
* Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess
* Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
* WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
* Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)
* Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments
Please send CV for full job description and an informal chat.