Ensure the day-to-day efficient & productive running of the engineering team within the designated area. Playing an active part in the leadership of the team by being the first point of contact with the Engineers for all issues, dealing with these issues where possible and escalating to your direct management where appropriate.
What we offer:
* To ensure continuous communication between the team leader and service controller to maximise the efficient day to day running of the team.
* To ensure KPI management of the team and make adjustments and additions where required.
* To manage third party supplier on site and throughout supply process.
* Ensure high team morale and individual team member acknowledgement is maintained at all times.
* To support the Service Manager for the planning and completion of annual engineer appraisals and training plans in conjunction with company guidelines.
* To be responsible for providing cover for breakdowns and service on customer FLT’s where required.
* To take on any additional duties as required to ensure smooth running of the department & any other duties which arise as a result of the above which are within your capacity skill and expertise.
* Attend all team and individual meets as requested.
* Attend all training as deemed necessary to carry out your responsibilities.
* Ensure on-going self- development commensurate with the position held.
* Ensure that the company standards and policies are maintained, particularly with regards to behavioural and commercial dealings.
* Observe all Health, Safety and Environmental procedures on Company, Supplier and Customer sites.
* Comply with Company Health and Safety policy.
* Ensure all activities meet with our KION Code of Compliance.
Tasks and Qualifications:
Interfaces
Internal:
* Sales
* Service
* Rental
* Workshop
* Management
* HR
* NNC’s
* Basingstoke
External:
* Customers
* Contractors
* Suppliers
Required functional competencies / experience / qualifications
* Recognised engineering qualification
* Strong verbal and written communication skills with internal and external stakeholder
* Being able to understand processes and work in a structured way following defined processes
* IT skills will include a good working knowledge of SAP K1SS, Microsoft Word, and Excel.
* Planning (self-organisation) and organisational skills
* Team player, honest, reliable and approachable
Linde Material Handling is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.
We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.
Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.
Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.
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